1. Privacy Policy Overview
Our Commitment to Privacy: Reach Networks Inc., operating HealthcareWork.ca, is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Who We Are: HealthcareWork.ca is operated by Reach Networks Inc., a company incorporated under the laws of British Columbia, Canada. We specialize in healthcare recruitment, staffing solutions, and job market analysis.
What This Policy Covers: This Privacy Policy applies to all personal information collected through:
- The HealthcareWork.ca website and platform
- Email communications and newsletters
- Job applications and profile submissions
- Employer job postings and communications
- All interactions with our services and support
Your Rights: You have rights regarding your personal information, including the right to access, correct, and request deletion of your data. These rights are detailed throughout this policy.
Legal Compliance: Our privacy practices comply with Canadian federal and provincial privacy laws, including PIPEDA, CASL (Canada's Anti-Spam Legislation), and applicable provincial privacy legislation.
2. Information We Collect
Personal Information Collected
Job Seeker Information: When you create a profile or use our job search services, we collect:
- Contact Information: Full name, email address, phone number, mailing address
- Professional Information: Work experience, education, certifications, licenses, skills
- Resume and Documents: Uploaded resumes, cover letters, certificates, portfolios
- Job Preferences: Preferred locations, salary expectations, employment type, specialties
- Account Information: Username, password (encrypted), profile preferences
Employer Information: When you post jobs or use employer services, we collect:
- Organization Details: Company name, contact person, business address, phone number
- Contact Information: HR representative name, email, direct phone number
- Job Posting Data: Position details, requirements, company information, application instructions
- Business Information: Organization type, size, industry classification
Technical Information: We automatically collect technical data through your use of our platform:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Browser cookies, session data, user preferences
Communication Data: We collect information from your communications with us:
- Email Communications: All email correspondence with our support team
- Contact Form Submissions: Information submitted through website contact forms
- Phone Communications: Records of phone conversations for quality and training purposes
- Feedback and Surveys: Responses to user surveys and feedback requests
Third-Party Collected Data: We collect information through third-party analytics and tracking tools:
- Google Analytics: Website usage statistics, user behavior patterns, traffic sources
- Google Tag Manager: Enhanced tracking and conversion measurement
- Mixpanel: User interaction analytics and engagement tracking
- Switchy: Performance tracking and optimization data
- Other Analytics Tools: Additional tracking and analysis platforms as implemented
3. How We Use Your Information
Primary Purposes for Job Seeker Data
Job Matching and Career Services: Your personal information is used primarily to help you find healthcare job opportunities:
- Job Recommendations: Matching your profile with relevant job postings
- Application Facilitation: Enabling you to apply for positions through our platform
- Career Alerts: Sending personalized job alerts based on your preferences
- Profile Enhancement: Helping you optimize your professional profile for better job matching
Platform Operation and Improvement: We use your data to operate and enhance our services:
- Account Management: Creating and maintaining your user account and preferences
- Platform Functionality: Enabling platform features like job saving, application tracking
- Service Improvement: Analyzing usage patterns to improve platform functionality
- Quality Assurance: Ensuring platform security, preventing fraud and abuse
Communication and Support: Your information enables us to provide customer service and communications:
- Customer Support: Responding to inquiries, technical issues, and service requests
- Platform Updates: Notifying you of important platform changes or maintenance
- Educational Content: Providing career resources, market insights, and professional development information
Primary Purposes for Employer Data
Job Posting and Recruitment Services: Employer information is used to facilitate recruitment:
- Job Publication: Posting and promoting your job opportunities to qualified candidates
- Candidate Matching: Connecting your positions with suitable healthcare professionals
- Recruitment Support: Providing assistance with job posting optimization and candidate screening
- Quality Control: Verifying employer legitimacy and job posting accuracy
Business Services: We use employer data for business relationship management:
- Account Management: Managing your employer account and service preferences
- Business Communication: Providing updates on platform features and recruitment services
- Service Enhancement: Understanding employer needs to improve our recruitment platform
Analytics and Market Research
- Job Market Trends: Analyzing hiring patterns and employment trends in healthcare
- Salary Benchmarking: Understanding compensation trends for market reports
- Regional Analysis: Identifying geographic demand patterns for healthcare professionals
- Industry Insights: Developing content and resources based on market data
Reach Networks Inc. and Subsidiaries Usage (IMPORTANT)
- Recruitment Services: Professional recruitment and staffing solutions through our affiliated companies
- Business Development: Identifying opportunities for expanded career services and support
- Cross-Platform Services: Providing integrated career and recruitment services across our business portfolio
- Market Intelligence: Supporting recruitment consulting and workforce analysis services
4. Information Sharing and Disclosure
Sharing with Reach Networks Inc. and Subsidiaries
- Internal Business Operations: Data may be accessed by Reach Networks Inc. and its subsidiaries for legitimate business purposes related to career services, recruitment, and workforce solutions
- Integrated Services: Your information may be used to provide enhanced career services across our affiliated companies and platforms
- Business Development: Information may be used to develop and offer additional career and recruitment services through our corporate network
Third-Party Service Providers
- Analytics Providers: Google Analytics, Mixpanel, Switchy, and other analytics platforms receive usage and technical data for platform improvement
- Technology Services: Cloud hosting providers, email service providers, and technical support services
- Security Services: Fraud prevention, security monitoring, and data protection service providers
- Professional Services: Legal, accounting, and business consulting services as required
Employer Connections
- Application Data: Your resume, cover letter, and application information is shared with relevant employers
- Profile Visibility: Employers may view your professional profile information when you apply for their positions
- Communication Facilitation: We may facilitate communication between you and potential employers
Legal and Regulatory Disclosure
- Legal Requirements: Compliance with court orders, subpoenas, or legal investigations
- Regulatory Compliance: Meeting healthcare industry regulatory requirements and professional standards
- Law Enforcement: Cooperation with law enforcement agencies when legally required
- Legal Protection: Protecting our legal rights, property, or the safety of users
Business Transactions
- Mergers and Acquisitions: Personal information may be transferred in connection with business transactions
- Corporate Restructuring: Data may be transferred to successor entities or business partners
- Asset Sales: Information may be included in the sale or transfer of business assets
Job Posting Sources
- Source Attribution: Job postings display source information where available
- Employer Communication: We may share applicant information with original job posting sources when you apply
- Third-Party Applications: When you apply through external links, your application is governed by those employers' privacy practices
What We Do NOT Share
- Commercial Sale: We do not sell personal information to third parties for commercial purposes
- Marketing Lists: We do not rent or sell email lists or contact information to external marketers
- Unauthorized Access: We do not provide access to personal information without proper authorization
5. Email Communications and Marketing
Types of Email Communications
Transactional Emails: We send essential emails related to your platform use:
- Account Confirmation
- Job Alerts
- Application Confirmations
- Platform Updates
- Customer Service
Marketing Communications: With your consent, we may send promotional emails:
- Job Market Insights
- Career Resources
- Platform Features
- Company Updates
Legitimate Job Information: We send job-related communications to help with your career development:
- Relevant Opportunities
- Market Updates
- Career Advice
- Employer Communications
Consent and Legal Basis (CASL)
- Express Consent
- Implied Consent
- Legitimate Interest
- Professional Purpose
Email Data Collection
- Open Rates
- Click Tracking
- Engagement Metrics
- Delivery Information
Unsubscribe Rights and Process
How to Unsubscribe:
- Unsubscribe Links in emails
- Account Settings
- Direct Contact: Info@HealthcareWork.ca
- Phone Request: (604) 243-0975
Unsubscribe Processing:
- Immediate Processing (typically within 24 hours)
- Complete Removal from marketing lists
- Essential Communications may still be sent
- Confirmation email upon processing
Post-Unsubscribe Policy: No further marketing; account remains active; resubscribe anytime; data retained unless deletion requested.
Special Unsubscribe Protections: No resubscription without consent; honor all requests; no penalties; clear process.
6. Data Storage and Security
Data Storage Practices
Geographic Storage:
- Primary Storage: Canada
- Cloud Services: Canadian data centers when possible
- Backup Systems: May be outside Canada with safeguards
- Cross-Border Transfers: Subject to local laws where stored
Data Retention Periods:
- Active Accounts: Retained while account active
- Job Seeker Profiles: Maintained to provide matching services
- Employer Data: Retained during business relationship
- Communications: Retained for customer service
- Analytics: Aggregated/anonymized may be retained indefinitely
Caching and Temporary Storage: Browser caching, session data, search caching, and performance optimization data may be temporarily stored.
Security Measures
Technical Safeguards: Encryption in transit/at rest, SSL/TLS, access controls, authentication, regular updates.
Administrative Safeguards: Staff training, access limitations, background checks, internal policies, incident response.
Physical Safeguards: Secure facilities, equipment security, secure disposal.
Security Limitations (Important Disclaimer): No system is completely secure; user credential hygiene required; third-party risks exist; no absolute guarantees.
Data Breach Response
- Immediate assessment
- User notification as required by law
- Regulatory reporting
- Corrective action and support
7. Third-Party Services and Tracking Technologies
Analytics and Tracking Services
Google Analytics: Traffic analysis and optimization; aggregated usage data processed by Google; opt-out available.
Google Tag Manager: Tag deployment and conversion tracking; integrates with Google/third-party tools.
Mixpanel: Advanced behavior and engagement analytics; may process personal data for analytics.
Switchy: Performance tracking and optimization analysis.
Additional Tools: Performance monitoring, UX analytics, marketing analytics, security monitoring.
Cookies and Tracking Technologies
Types: Essential, Analytics, Preference, Marketing.
Cookie Management: Browser controls, opt-outs for non-essential cookies, Cookie Policy, regular review.
Third-Party Links and Services
External Job Applications: Governed by employer privacy policies; data transfers to employer systems.
External Website Links: We are not responsible for privacy practices of external sites.
Social Media Integration: Social plugins/sharing may transmit data; governed by platform policies.
Data Processing Agreements
Vendor contracts include privacy protections; providers must comply with law; reviewed regularly.
8. Your Privacy Rights and Choices
Access Rights
- View/update via account settings
- Request a copy of your data
- Details on use and sharing
- Response within 30 days
Correction Rights
- Update profile anytime
- Request corrections we must perform
- Identity verification may be required
- Notify third parties when required
Deletion Rights
- Request full account deletion
- Request partial deletion
- Retention where legally required
- Confirmation on completion
Data Portability
- Data export in common formats
- Assistance with transfers
- Technically feasible formats
Consent Management
- Email preference updates
- Withdraw marketing consent
- Opt-out of certain analytics
- Granular consent controls
Complaint Rights
- Internal complaints welcomed
- Regulatory complaints to privacy commissioners
- We investigate per applicable laws
Complete Data Removal Process
How to Request Data Removal: Email Info@HealthcareWork.ca or call (604) 243-0975; include full name, email, account details; identity verification may be required.
What We Remove: Account data, communications history, application data, technical data; we will request deletion from third parties where possible.
Timeline: Acknowledgment within 48 hours; processing 5–10 business days; third-party timelines may vary.
Limitations: Legal/financial records, security logs, anonymized/aggregated data may be retained.
Post-Deletion Effects: Account access and alerts stop; application history removed; you may create a new account later.
9. Special Notices and Disclaimers
Job Application Data Disclaimer
Employer Data Responsibility (IMPORTANT LIMITATION): Once you apply, employers control your application data; their policies govern; we do not oversee employer handling.
Application Process Disclaimer
Data transfers to employer systems; employers are solely responsible; we are not liable for employer breaches or misuse.
Job Posting Source Disclaimer
Aggregated postings from external sources; we do not verify all postings; external applications are governed by those sites; original sources are responsible for their practices.
Children's Privacy
- Not intended for under 18
- No knowing collection from children
- Delete upon discovery; parents may contact us
International Data Transfers
Service providers may store data abroad; safeguards and contractual protections applied; foreign laws may apply.
Healthcare Industry Considerations
Professionals should consider regulatory requirements; license numbers/certifications may be visible; employers may conduct independent checks; profiles may be visible to other professionals.
Data Accuracy Disclaimer
Users must keep information accurate and current; employers must verify candidate information.
Business Changes Notice
Significant privacy-impacting changes will be noticed; data may transfer to successors; protections continue; options provided.
10. Contact Information and Privacy Complaints
Privacy Contact Information
- Email (preferred): Info@HealthcareWork.ca (include “Privacy Request” in subject)
- Phone: (604) 243-0975 (Mon–Fri, 9 AM–5 PM PST)
- Response Time: We acknowledge within 48 hours
- Mailing Address: Reach Networks Inc. Privacy Officer, [Street Address], [City], British Columbia [Postal Code], Canada
What to Include in Privacy Requests
- Full name
- Email address associated with your account
- Account information / username
- Specific request or concern
- Identity verification information
Types of Privacy Requests We Handle
- Access, Correction, Deletion
- Consent Management
- Complaint Resolution
Internal Complaint Process
- Step 1: Contact Us Directly — Email or call; we acknowledge within 48 hours
- Step 2: Investigation — Thorough review; most within 10 business days
- Step 3: Resolution — Corrective actions, written response, follow-up
External Complaint Options
- Office of the Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376
- Provincial Privacy Commissioners: e.g., BC Information and Privacy Commissioner
- Regulatory Complaints & Legal Advice: Where applicable
Complaint Rights
- No retaliation
- Continued service access
- Confidential handling
- No limitation of legal rights
11. Privacy Policy Updates and Changes
Right to Modify Privacy Policy
- To reflect legal requirements, business changes, security improvements, user feedback, technology updates
Notice of Changes
- Updated policy posted with new “Last Updated” date
- Material changes may include additional notice (email/platform)
- Change summaries provided when practical
- Users can review changes before they take effect
Types of Changes
- New data collection or changed uses
- Third-party service updates
- Rights/choices updates
- Contact/complaint process updates
Effective Date of Changes
- Immediate effect in most cases
- 30-day transition period for significant changes
- Continued use = acceptance
- Objection rights include account deletion request
User Response to Changes
- Discontinue use, request deletion, or contact us with concerns
- Regulatory complaints remain available
Regular Review Process
- Annual comprehensive review
- Monitor legal updates and best practices
- User feedback considered
Historical Versions
- Version control and archives may be available upon request
- Change documentation maintained
12. Data Retention and Deletion Policies
General Retention Principles
- Retain only as long as necessary
- Active account period
- Until business purpose fulfilled
- Legal obligations may extend retention
- Delete on valid request subject to law
Specific Retention Periods
Job Seeker Information:
- Active Profiles: retained while active
- Inactive Accounts: 24 months → deletion notice
- Resume Data: retained during active status
- Application History: 7 years
- Communication Records: 3 years
Employer Information:
- Active Employer Accounts: retained during relationship
- Job Posting Data: 2 years after expiration
- Business Contact Information: 7 years
- Business Correspondence: 7 years
Technical and Analytics Data:
- Usage Analytics: anonymized, may be indefinite
- Security Logs: 12 months
- Support Data: 3 years
- Performance Data: as needed for analysis
Automatic Deletion Triggers
- Verified user deletion request
- Account termination (within 90 days)
- Expiry of legal retention
- Security incidents (case-by-case)
Deletion Verification
- Confirmation to user
- Notify relevant third parties
- Audit trail kept
- Recovery limitation: cannot recover once deleted
13. International Users and Cross-Border Data Transfers
Primary Jurisdiction: Operated from Canada; serves all provinces and territories; complies with Canadian law.
International User Access: Access may occur from outside Canada (e.g., international healthcare professionals, cross-border employers).
Cross-Border Data Transfers
- Third-party services and multinational employers may process/store data abroad
- Appropriate safeguards and contractual protections applied
- Material changes communicated to users
Specific Considerations
United States: US providers may store data; subject to US laws; contractual protections require Canadian-equivalent standards.
European Union: GDPR considerations; appropriate safeguards/adequacy; enhanced rights for EU users where applicable.
Other Jurisdictions: Compliance with local laws; potential government access; migration safeguards used.
14. Special Categories of Personal Information
Healthcare-Related Information: Professional licenses, specializations, clinical experience, education credentials, CE/PD records.
Professional Regulatory Information: Licensing status, compliance information, disclosed disciplinary history, professional references.
Sensitive Personal Information Handling
- Limited collection
- Enhanced security and restricted access
- Handled per healthcare professional standards
Background Check Information
Employers may conduct checks independently; we do not conduct or store background check information.
Health Information Disclaimers
- No personal health records collected
- Professional information only
- Employers verify requirements
- Users must ensure regulatory compliance
15. Automated Decision Making and Profiling
Job Matching Algorithms: Analyze profiles, preferences, experience, and geography to recommend opportunities.
Automated Communications: Job alerts, application confirmations, account/security notices, and market insights may be automated.
Profiling Activities: Usage patterns, preference learning, engagement profiling, performance optimization.
User Control
- Manage preferences and alerts
- Control profile visibility
- Opt-out of certain processing
Limitations & Transparency
- No hiring decisions made by automation
- Recommendations only; human oversight
- Error correction available
- General explanations provided; systems reviewed regularly
16. Breach Notification and Incident Response
Security Incident Definition: Unauthorized access/use/disclosure/loss; system compromises; accidental disclosure; physical device loss/theft.
Detection & Assessment
- Monitoring systems & staff reporting
- Third-party notifications
- Immediate risk assessment
Immediate Response
- Containment and investigation
- Evidence preservation
- Risk mitigation
Legal Notification
- Notify privacy commissioners and regulators as required
- Cooperate with law enforcement
User Notification
- As soon as reasonably possible after confirmation
- Provide incident details and protective measures
Post-Incident Actions
- Corrective measures & system improvements
- Staff training & third-party review
User Rights During Incidents
- Information access and support
- Enhanced protections as appropriate
17. Accessibility and Privacy Accommodation
Accessible Privacy Information: Plain language; alternative formats on request; visual accessibility; screen reader compatibility.
Communication Accommodations
- Large print/audio formats upon request
- French language available upon request
- Multiple communication methods
- Assisted communication support
Account Management Accommodations
- Assisted access and alternative authentication
- Simplified processes and personal support
Accessibility in Data Collection
- Flexible data entry; clear optional vs. required
- Assistance with profiles/applications
- Accommodation request process
Privacy Rights Accessibility
- Multiple ways to exercise rights
- Assisted requests and clear procedures
- Follow-up support
18. Final Provisions and Important Reminders
Privacy Policy Scope: Applies to HealthcareWork.ca and services operated by Reach Networks Inc.; excludes third-party websites, employer systems, social media platforms, and other Reach Networks services that have their own policies.
Language and Interpretation
- English version governs; French may be available
- Interpreted under Canadian privacy laws
- Severability applies
Governing Law & Jurisdiction
- British Columbia provincial law (where applicable)
- Canadian federal law (PIPEDA and related)
- BC courts have jurisdiction
- We comply with applicable Canadian law
Important Contact Information Summary
- Email: Info@HealthcareWork.ca (preferred)
- Phone: (604) 243-0975 (Mon–Fri, 9 AM–5 PM PST)
- Office of the Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376
Specific Privacy Requests Include
- Data Access, Correction, Deletion
- Consent Management
- Complaint Resolution
Emergency Privacy Concerns
- Report suspected security incidents, unauthorized access, data misuse, or identity theft immediately
Final Acknowledgment
By using HealthcareWork.ca, you acknowledge that you have read and understood this Privacy Policy; consent to the collection, use, and disclosure of your personal information as described; understand your privacy rights and how to exercise them; and know how to contact us with privacy questions or concerns.